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111 - the new 'urgent non emergency' number

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NHS 111 is now live in this area You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Call 11 1 if : you need medical help fast but it's not a 999 emergency you think you need to go to A&E or need another NHS urgent care service you don't know who to call or you don't have a GP to call you need health information or reassurance about what to do next For less urgent health needs, contact your GP or local pharmacist in the usual way. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. How does it work? The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an ur
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New Clinical Pharmacist joins us

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New Clinical Pharmacist Shaina Thakrar "I qualified from the University of Nottingham in 2014 and completed training as an Independent Prescriber in 2018, with a keen interest in diabetes. My role as a Clinical Pharmacist in the practice is a varied and expanding! I deal with prescription and medication queries, see patients for medication reviews and help with the management of long-term conditions. When I am not at work, I enjoy going to the gym and spending time with my family and friends." We welcome Shaina to this new role to help us develop our services to patients and high standard of clinical care. Pharmacists are extremely valuable at this time of increasing pharmaceutical complexity, with many new drugs being developed and patients taking more diverse mixtures of drugs as the treatments for long term conditions become ever more sophisticated. She will also be helping us with changes to medication following hospital discharges and other areas o
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2018 National GP Survey results out

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2018 National GP Patient Survey The national GP Patient Survey is run by Ipsos MORI on behalf of the NHS each year. They send out questionnaires in January to random patients from a GP register to gain an idea of what patients think about their practice. 394 surveys were sent to our patients and 125 were returned. As in previous years the results are generally good. 72% found it easy to get through on the phone (67% locally, 70% nationally) 79% were satisfied with the appointment times (65% locally, 66% nationally) 73% were offered a choice of appointment (65% locally, 62% nationally) 71% describe their experience of making an appointment as good (63% locally, 69% nationally) 90% say the health professional they saw was good at giving enough time (81% locally, 87% nationally) 92% say the healthcare professional was good at listening to them (86% locally, 89% nationally) The full results are here If you are really brave there are huge spreadsheets to download to compa
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